Cookie policy
1. General
This cookie policy ("Cookie Policy") governs the use of cookies and similar technologies as part of your use of our Website (the "Website") and related services (hereinafter collectively referred to as "Services"). This processing is carried out by YOUCA asbl as data controller, with registered office at Place du Bois Sauvage Bloemenhofplein 12, 1000 Brussels ("we", "us"), registered with the CBE under the number BE0882057622 in accordance with applicable personal data protection legislation.
Cookies are small text files that are stored on the hard disk of a device and contain certain information, sometimes including personal data. When you use our Website and/or Services, we also collect and process personal information other than through cookies and similar technologies. If you want to know more, please read our Privacy Policy.
Cookies usually have an expiry date and are automatically deleted when you close your browser. However, there are also cookies that remain on your computer for a longer period of time, sometimes even until you delete them manually.
By continuing to use our Website and/or Services or by clicking "Agree" after being informed of the use of cookies and similar technologies, you acknowledge that you have read this Cookie Policy carefully and that you agree to it without reservation. You can change your cookie preferences at any time. To do so, you can click on "cookie settings" at the bottom of the footer.
We reserve the right to amend, add or replace this Cookie Policy from time to time. Any such changes, additions or replacements will be brought to your attention via our Website and/or Services. If you do not agree with these changes, additions or replacements, please email email hidden; JavaScript is required. If we have not received such notice within three (3) business days after the changes, additions or replacements have been communicated to you via our Website or Services, you will be deemed to have accepted all such changes, additions or replacements.
This cookie policy was last updated on 28 January 2025.
2. Which cookies & why
We use different types of cookies:
- Essential cookies: these are necessary for purely technical reasons in order to visit the Website. Because of the technical necessity, only an information requirement applies to these cookies.
- Functional cookies: these cookies are necessary for our Services or Website. You cannot refuse these cookies if you browse the Website but they are only placed after a choice has been made regarding the placement of these cookies. If you reject these cookies, the Website may not be accessible.
- Analytical cookies: these cookies allow us to collect analytical data about our Services or Website. With these cookies, we discover what works well and what we still need to improve. These are placed only after a choice has been made regarding the placement of cookies.
- Marketing cookies: these are used to track you when you visit different websites. The purpose of these cookies is to be able to display advertisements that are tailored and relevant to the individual user.
When you visit and/or use our Website, we set cookies or use similar technologies that allow us to collect and process personal data about you. Such cookies and similar technologies include:
| Name | Type | Duration | Description |
|---|---|---|---|
| _fbp | Marketing cookie | 90 days | "_fbp" is a browser cookie used by Facebook to offer a range of advertising products, such as real-time bidding from third-party advertisers. It also helps in tracking and reporting conversions from Facebook ads, optimising ads based on collected data, building audiences for future ads and remarketing to qualified leads. This cookie is stored and used to identify unique browsers and users within the external Facebook network. |
| _hjSession_299649 | Marketing cookie | 1 day | The cookie "_hjSession_299649" is likely to be used for website analytics, specifically through the service Hotjar. Hotjar uses cookies like this one to track and analyse user behaviour on a website, such as which pages are viewed and how users navigate through the site. The specific session number (299649) may correspond to a unique visitor or session. |
| _ga_992ZDM2931 | Analytical cookie | 400 days | The "_ga_992ZDM2931" is likely to be a Google Analytics (GA) cookie from Google, which is used to distinguish unique users by assigning a randomly generated number as a customer ID. The addition "992ZDM2931" appears to be a unique code specific to the user or session. This cookie is used to calculate visitor, session and campaign data for the site's analytical reports. |
| _hjSessionUser_299649 | Marketing cookie | 365 days | The cookie "_hjSessionUser_299649" is probably related to the site analytics service Hotjar. It is probably used to track user activity and behaviour on the site to improve the user experience. The parameter "299649" may represent a unique user or session ID. |
| _gat_gtag_UA_26260914_3 | Analytical cookie | 1 day | "_gat_gtag_UA_26260914_3" is a cookie related to Google Universal Analytics. This cookie is used by Google to limit the number of requests to minimise data collection on high-traffic websites. This helps improve site performance by limiting excessive data collection. The alphanumeric value "UA_26260914_3" is a unique Google Analytics-property ID. |
| _gid | Analytical cookie | 1 day | _gid is a cookie used by Google Analytics to distinguish users on a website. It stores and updates a unique value for each page visited, allowing site administrators to track user behaviour and understand how visitors interact with the site. This cookie expires after 24 hours. |
| _ga | Analytical cookie | 400 days | The "_ga" cookie is associated with Google Universal Analytics. It is used to distinguish unique users by assigning them a randomly generated number as a customer ID. The cookie is recorded with each page request on the site and is used to calculate visitor, session and campaign data for the site's analytics reports. By default, this cookie expires after 2 years, but this can be adjusted by website owners. |
| CraftSessionId | Essential cookie | Session | The "CraftSessionId" is a cookie associated with Craft CMS (Content Management System). It is used to manage user sessions on the site. It is useful for login, logout, maintaining user navigation through the site and other site functionalities where user actions between pages need to be remembered. This cookie is necessary for the correct operation of the website. |
| CRAFT_CSRF_TOKEN | Essential cookie | Session | The "CRAFT_CSRF_TOKEN" cookie is a security cookie used on Craft CMS websites. It is used to prevent Cross-Site Request Forgery (CSRF) attacks. CSRF is an attack in which a victim is tricked into making a malicious request. This cookie ensures that each form or AJAX request on the relevant website contains a unique CSRF token, ensuring that the requests are legitimate and secure. |
| __cookie_consent | Essential cookie | 365 days | The "__cookie_consent" is a cookie used to record and remember a user's consent to the use of cookies on a website. This prevents the website from showing the cookie message every time the user visits the site. This cookie usually only stores the value 'true' or 'false', indicating whether consent has been given or not. |
You can prevent cookies from being set or delete cookies already set by adjusting your settings in your browser. Help with adjusting these settings can be found on the website of the browser you are using. Please note that not allowing cookies when visiting the Website may result in some or all functions of the Website not working properly.
- Internet Explorer: https: //support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
- Microsoft Edge: http: //windows.microsoft.com/en-gb/windows-10/edge-privacy-faq
- Chrome: https://support.google.com/chrome/answer/95647?hl=en
- Firefox: https: //support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
- Safari (Mac): https: //support.apple.com/nl-nl/guide/safari/sfri11471/mac
- Safari (iPhone, iPad, iPad touch): https://support.apple.com/en-us/HT201265
3. With whom we share data
- We do not transmit the (personal) data we collect through the use of cookies and similar technologies to third parties in an identifiable manner if this is not required to provide the Services, without your explicit consent to do so.
- We may use third party processors to provide you with the Website and/or Services. We ensure that third party processors may only process your personal data on our behalf, and upon written instructions from us. We ensure that all third-party processors are selected with due care to ensure the security and integrity of your personal data.
- We may transfer anonymised and/or aggregated data to other organisations that may use this data to improve products and services and organise the marketing, presentation and sale of customised products and services.
4. Where we share data
- We ourselves and our third-party processors will only process your identifiable personal data in the EEA.
- We may transfer your anonymised and/or aggregated data to organisations outside the EEA. If such a transfer takes place, we will ensure that appropriate safeguards are in place to ensure the security and integrity of your personal data, and that any rights in relation to personal data that you might enjoy under applicable mandatory law are guaranteed.
(IF APPLICABLE) If a transfer of your personal data and/or anonymised and/or aggregated data takes place, the following legal protection mechanism will be put in place:- Google - United States - Model clauses
- Meta - United States - Model clauses
- Hotjar - United States - Model clauses
5. How we process data
- We will make every effort to process only the personal data necessary to achieve the purposes set out in this Cookie Policy. We will process your personal data in a lawful, fair and transparent manner. We will make every effort to keep personal data accurate and up-to-date.
- Your personal data will only be processed for as long as is necessary to achieve the purposes stated in this Cookie Policy or until the moment you withdraw your consent to its processing. Please note that withdrawal of consent may imply that you are no longer able to use all or part of the Website or Services. If you have registered with our Website, we will delete your personal data when you delete your profile, unless a legal or regulatory obligation or a court or administrative order would prevent us from doing so.
- We will take appropriate technical and organisational measures to keep your personal data safe from unauthorised access or theft and from accidental loss, manipulation or destruction. Access by our staff or staff of our third-party processors is only possible on a need-to-know basis and is subject to strict confidentiality obligations. However, you understand that care for safety and security are only best-efforts obligations that can never be guaranteed.
6. Your rights
You have the right to request access to any personal data we process about you. However, requests for access made with the apparent intention of causing inconvenience or damage to us will not be processed.
You have the right to request that any personal data about you that is incorrect or inaccurate be corrected free of charge. If you have registered on our Website, you can correct many of these details yourself via your profile. If such a request is made, you must also enclose with this request proof that the personal data for which correction is requested is incorrect.
You have the right to withdraw the consent you have given us to process data, but this withdrawal will not affect the data we have already collected through cookies or similar technologies based on your prior consent. If you no longer want us to collect data through cookies or similar technologies, you can change your browser settings or delete cookies at any time.
If the intended processing qualifies as direct marketing, you have the right to oppose such processing free of charge and without justification.
You have the right to request that personal data relating to you be deleted if it is no longer necessary in light of the purposes set out in this Cookie Policy or if you withdraw your consent to its processing. However, you should note that a deletion request will be assessed by us in light of legal or regulatory obligations or administrative or court orders that may prevent us from deleting the personal data in question.
In lieu of deletion, you may also request that we restrict the processing of your personal data if (a) you contest the accuracy of such data, (b) the processing is unlawful or (c) the data are no longer necessary for the stated purposes, but you need them to defend yourself in legal proceedings.
Where your personal data are processed on the basis of consent or on the basis of a contract and the processing is carried out by automated means, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and, if technically feasible, you have the right to transmit such data directly to another service provider. The technical feasibility of this will be assessed solely by us.
If you wish to make a request to exercise one or more of the above rights, please send an e-mail to email hidden; JavaScript is required. This request must clearly state which right you wish to exercise and why. It should also be dated, signed and accompanied by a digitally scanned copy of your valid ID card proving your identity. We will immediately inform you of the receipt of such request. If the request proves to be valid, we will comply with it as soon as reasonably possible and no later than thirty (30) days after receipt of the request.
If you have a complaint about our processing of your personal data, you can always contact us at the e-mail address email hidden; JavaScript is required. If you remain dissatisfied with our response, you are free to lodge a complaint with the competent data protection authority. For more information, please visit https://www.gegevensbeschermingsautoriteit.be/burger.
